I. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If we don't receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.
II. You may receive an instant refund, where we will issue the refund before you have returned the items. If we don't receive the return items, we may charge your original payment method. The instant refund will be granted based on your shopping history and at our sole discretion.
III. For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.
IV. Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.
V. Refunds of missing items: Find the corresponding order in the support center, then select "missing item/parts" to apply for a refund, or contact customer service/the provider for help.
VI. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the provider for help.
VII. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account.
VIII. You can choose to accept permalling credits instead of a refund to the original payment method.
Refunds to permalling credits are faster than your original payment method.
Temu credits have no expiration date.
The refunds to permalling credits cannot be reversed once the refunds are processed.
permalling credits cannot be redeemed for cash and can only be used for purchases on permalling .
